Trust & Safety on CraftGrid
We built CraftGrid around a core principle: serious business transactions require verified trust, mutual accountability, and transparent dispute workflows.
Milestone Escrow Architecture
Clients never pay 100% upfront directly to a contractor's bank account. Instead, funds are securely authorized and held in CraftGrid Escrow. Builders have peace of mind knowing the capital is verified and dedicated, while clients retain release authorization.
Vetted Builder Standards
The "Verified Pro" checkmark indicates that a builder or agency has completed identity verification, demonstrated live portfolio code quality, and maintains an active 4.8+ client satisfaction rating on the platform.
Structured Dispute Support
If a deliverable does not match the agreed project brief or milestone specifications, clients can submit formal revision requests. In the rare event of an impasse, our dedicated support specialists step in to review code, chat records, and brief terms to mediate a fair outcome.